We highly recommend you to check your item(s) carefully after you receive it as returns are not accepted after return period.
Refunds or exchanges can only be made within our policy of 7 days. If 7 days have gone by since your purchase/based on courier tracking information, unfortunately we can’t offer you a refund or exchange. Refund amount will be made via store credit.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Digital Downloaded products are exempted from returns.
Cancellation of Orders
You may cancel your order, for any reason, and receive a refund provided your order has not been shipped. A charge of 5% of the total order value will be deducted from the refund on any cancelled orders to cover the fees incurred when the initial payment was made. Once the parcel has been fulfilled (tracking number provided) the terms of our Refund Policy will take effect.
Refunds
If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within 7 days after you receive the parcel and provide us pictures/videos describing the defect/ damage. We will notify you of the approval or rejection of your replacement/refund. If your refund is approved, then your refund will be processed, and a store credit will be issued immediately under your account. There is no expiry to store credit and can be utilized both in store and online.
For return of non-defective items, your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. A refund will be processed after deducting 15% of selling price as restocking and handling fee unless the return is due to a Stickerrific error or where alternative arrangements have been agreed between both parties. Store Credit will be issued upon receiving the item(s) and inspection and can be utilized both in store and online, with no expiry date. The delivery charges back to our store must be borne by the customer.
In regards to the return of fountain pen, it is considered as used if the ink has run through any part of the pen, which includes cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.
We can not guarantee the service of non registered postage, for orders were regular post is selected, under the circumstance where the product becomes lost we will not be providing a refund. However for registered shipping if you do not receive the product then a refund will be given. To initiate a refund due to shipping, please email orders@stickerrificstore.com.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
Discount code for sale campaigns has to be keyed in prior to payment, failure to do so would forfeit the discounts linked to the purchase. Refunds/store credit will not be issued under these circumstances. Please, please double check your order before finalizing the payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@stickerrificstore.com and send your item to: 31-G Block C Jaya One, No.72A Jalan Prof Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor, Malaysia.
If a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. If there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.
Shipping
To return your product, you should mail your product to: 31-G Block C Jaya One, No.72A Jalan Prof Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service/purchasing shipping insurance. We do not guarantee that we will receive your returned item.