Currently we don't support adding to or removing items from an existing order. Please email us at email@example.com with your order number and we will try to assist you the best we can.
Is the item I want in stock?
All products displayed on our site are ready stock and available for purchase unless stated otherwise. Our inventory in store and online is usually the same. Occasionally we go out of stock at short notice or won't have enough to cover your order. In this case we'll let you know. You can have two options, either replace with other same value product or request refund for that particular product. If you urgently need an item it's always best to confirm stock by contacting us via email.
How do I pay?
We accept payments via Visa and Mastercards Credit Cards, as well as Bank Transfer, Cash Deposit, GrabPay, QR Pay, Touch 'n Go eWallet and Boost for domestic orders. The Bank Transfer option is only applicable for local Malaysian customers.
When are your delivery days?
Deliveries will only be made from Monday to Friday. However, your orders will be packed between Wednesday to Monday, 11.00am - 6.00pm (Tuesday are our rest days, orders from Monday evening to Tuesday night will be processed on Wednesday).
How long does shipping within Malaysia take?
Processing will take up to 3 working days after which they will be picked up by our courier partners. Delivery is within 1-4 working days* for West Malaysia or 3-8 working days* for East Malaysia - from the moment you submit your paid order or deposit slip (via Bank Transfer).
How long does international shipping take?
Delivery to Asian regions take between 4-6 days and up to 10 working days for the rest of the world, give and take. If you shipping country is not listed, please contact us before placing an order.
*We aim to meet these delivery times but during busy periods, deliveries may take a little longer especially during festive season/local public holidays.
How can I track my order?
Tracking numbers are sent via a system-generated email once the order has been sent out. You can track your parcel at https://track.logistika.com.my/ or https://ecommerceportal.dhl.com/track/. For international parcels, you can track your parcel here https://www.dhl.com/en/express/tracking.html
My order never arrived.
Please contact us if your order has not arrived after 6 working days from the delivery date for local (Malaysia) and 15 working days for international.
I received a damaged item.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please email your concern to firstname.lastname@example.org with the following details:
- The order number
- The faulty item's name
- A description of the issue, accompanied with a image of the damages, together with the consignment note and packaging. Claims will not be entertained otherwise
We'll get back to you as quickly as we can. Kindly note that our working hours are between 11am to 6pm, Wednesdays to Mondays (Rest day on Tuesday).
I received an incorrect item/missing item.
If an item is incorrect or missing from your order, please contact us with your order number and information regarding the wrong or missing product.
I would like to return/exchange an item.
Requests for exchange or shop credit must be accompanied by proof of purchase and need to be made (in person for physical store purchases) or by email within 7 days of receipt of goods. Please refer to Refund Policy.
Do I have to pay import duty or taxes and charges?
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing an order.
Do you accept customisation design request?
Sorry, we do not accept requests for design customisation at the moment.
Will you gift wrap my parcel?
Kindly add "Gift Wrap Service" to cart along with your message to be included in the notes section.
Please feel free to get in touch with us if you have any questions that we did not cover above at email@example.com. Thank you very much for your love and support to our little store and keeping our passion alive :)